Our work has included the design and management of large-scale helpdesk and training programs, the development of methodological guidelines to accompany new agency policies and approaches, and support for change management within a range of organizations. INTRAWAY promotes the installation and strengthening of services through bringing in policy changes, making the right decisions on services to offer, aligning systems and processes towards the organizational vision, mission, objectives, capacities built for addressing the dynamic needs of the market, the road map for the future. The clients for Institutional Development Services are the intermediate and apex institutions and not the community or individuals directly. Clients could range from Community-Based Organisations (CBOs), Producer Organizations, Banks, MFIs, Cooperatives, NGO-CBMFIs, NGOs, Government, and other corporate organizations.